TWO by London makes buying online risk-free with the guaranteed assurance of our return policy. We want you to be happy with your purchase, so if for any reason you are not satisfied, you can return any item without custom engraving or sizing in its original condition for a refund or an exchange. Refunds will be credited in the same form as they were paid. Some limits apply on Special Order items and special size items (such as rings), so please contact us for details.
Returns: 10 days from the date of delivery.
Shipping is not refundable.
Return shipping charges will only be refunded due to discrepancies and errors of TWO by London. We only refund up to the price of “standard ground” shipping.
Returns may take one to two weeks to process and at least one billing cycle for the credit to appear on your credit card statement.
Processing a Return:
STEP 1) Return Merchandise Authorization (RMA): Contact us at 516-918-4200 or email to receive an RMA number. RETURNS ARRIVING WITHOUT AN RMA WILL NOT BE ACCEPTED AND WILL BE RETURNED TO SENDER. RMA's EXPIRE IN 14 DAYS.
STEP 2) Send item to TWO by London. Please box all packages (more secure then envelopes). Include your RMA number, order number and original packaging. Include any diamond certificates, appraisals, certificates of authenticity (if not returned, you may be liable for a $350 replacement cost).
TWO by London
ATT: (YOUR RMA NUMBER GOES HERE)
2032 Nothern Boulevard
Manhasset, NY 11030
STEP 3): Upon receipt, the item will be reviewed by our Inventory Control department. Please note that items showing signs of wear, have security tags removed, have been engraved, altered, re-sized, or damaged cannot be accepted. Rings ordered in sizes not in stock are non-returnable. Returns without a receipt or items that are improperly packaged or uninsured will be refused receipt.
TWO by London is not responsible for lost packages, therefore you should Fully Insure Your Package.